Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to all subscriptions, Plans, day-packs and any other paid purchases made on CineShortz, a digital streaming service operated by CineCut Studios(“CineCut”, “we”, “us” or “our”). By completing a purchase on CineShortz, you acknowledge and agree to this Policy, which must be read together with our Terms of Use.

1. Nature of the Service

CineShortz sells access to digital streaming content through prepaid, day-based subscription packages (“Plans”). Access is delivered electronically and activated immediately upon successful payment, and the Plan is consumed progressively over its duration. Because the Service is a digital product that is made available to you instantly, Plans are generally non-refundable once activated, except in the specific situations described in Section 2 below and where a refund is required by applicable law.

3. Refund Method & Timeline

Approved refunds are processed to the original payment method used for the transaction (the same card, bank account, UPI ID or wallet). Once approved, refunds are initiated within 2 (two) business days and typically reflect in your account within 5–7 (five to seven) business days, depending on your bank or payment provider’s processing time. We do not charge any fee for a valid refund.

4. How to Request a Refund

To request a refund under Section 2, please contact us within 7 (seven) days of the transaction at contact@cinecutstudios.com or call +91 96193 36135, quoting your registered mobile number / email and the transaction reference. We will investigate and respond, and where the request is valid, process the refund within the timeline in Section 3.

5. Cancellation

All Plans are one-time, prepaid purchases for a fixed duration — there is no auto-renewal and no recurring charge. Your Plan simply expires automatically at the end of the purchased period, with nothing to cancel and no further amount debited. You are free to choose not to purchase another Plan at any time. As access is granted immediately, a Plan that has been activated cannot be cancelled mid-way for a refund, except in the cases set out in Section 2.

6. Situations Not Eligible for a Refund

Other than the cases in Section 2, refunds are not available. Without limitation, the following are not grounds for a refund:

• you changed your mind, no longer need the subscription or are dissatisfied after using the Service;
• partial usage, non-usage or limited usage of the Plan during the purchased period;
• specific titles, movies, series, seasons, episodes or languages being unavailable, removed, replaced or not meeting your expectations;
• buffering, lower-than-expected quality, subtitle/audio issues or compatibility issues with your device, browser, operating system, network or internet service provider;
• temporary, scheduled or unscheduled service interruptions of reasonable duration;
• suspension or termination of your account by us for breach of our Terms of Use or applicable law;
• loss of access resulting from lost, changed or deactivated phone numbers, email addresses or devices.

7. Chargebacks

If you believe you have been charged incorrectly, please contact us first — we aim to resolve genuine payment issues quickly and fairly under this Policy. Raising a chargeback or payment dispute for a legitimately delivered and used subscription, without first giving us an opportunity to resolve it, may result in suspension of the affected account pending investigation.

8. Price Changes & Promotions

Plan prices, features and promotional offers may change at any time. Price changes do not apply retroactively to already-purchased Plans, and a later reduction in price does not entitle you to a refund of the difference. Promotional codes and offers are subject to their own terms.

9. Statutory Rights

Nothing in this Policy excludes or limits any right that cannot lawfully be excluded or limited under applicable law, including your rights under the Consumer Protection Act, 2019. In the event of any conflict, applicable law prevails.

10. Contact Us

For any refund, cancellation or payment query, please contact us at contact@cinecutstudios.com or cinecutstudioswork@gmail.com, or call +91 96193 36135.

CineCut Studios, 101, Floor 1, Richa Industrial Estate, Veera Desai Road, Andheri West, Mumbai — 400053, Maharashtra, India.